Customer Service

General Frequently Asked Questions

Product Frequently Asked Questions

Photo & Customization Frequently Asked Questions

Order Frequently Asked Questions
 

 

General FAQ's

How long have you been in business?

We've been selling stationery and other printed items for over 8 years. Visit our PaperSnaps profile page for our full bio.

Viewing Orders

To view your order, simply click here to login. From there you can access your account dashboard and see all of your open orders.  Any orders with a proof waiting for your approval will have a status of "proof hold".  If you have difficulty accessing your account or locating your proof, please call us toll free at 877-473-3546.

Turn around time

All of our orders are shipped within 5 business days of proof approval. If you are in a jam we will be happy to rush your order for you. Please call us at 877.473.3546 to talk to one of our customer service representatives rush pricing and scheduling.

Shipping & Delivery

All orders ship via UPS.  We are located in the center of the U.S. so orders leaving our facility should take no longer than 4 business days to reach you.  Please refer to the UPS' delivery schedule for the exact number of transit days for delivery to your region. You do have the option at checkout to upgrade shipping to 2nd Day Air or Next Day Air.  We cannot deliver packages to a P.O. Box. Please provide an alternate shipping address if you have a P.O. Box.

Payment, Taxes & Promotions

PaperSnaps accepts American Express, Discover, MasterCard, Visa, Visa Check Cards, and PaperSanps.com Gift Card claim codes. We do not accept international wire transfers, PayPal, or Smart Cards. The amount of tax charged depends upon many factors, including the identity of the seller, the type of item purchased, and the destination of the shipment. Items sold by PaperSnaps.com LLC and shipped to destinations in the states of Kansas are subject to tax. No sales tax is charged when shipped to anywhere else.

Returns & Replacements

We take pride in the quality of our products and are confident that you will be satisfied with your order.  However, we understand that mistakes do happen.  If you find a mistake on your order please give us a call immediately.  If the mistake was due to an error on our part, we will remake your order and ship out a new batch at no cost.  If the mistake was due to an error made by you we will do everything we can to remake the order at a deeply discounted price.  Please call us to discuss your specific situation.  No returns can be accepted without first speaking to a PaperSnaps representative.  As always, we are here to help 8am to 5pm Central Standard Time Monday through Friday. Our toll free number is 877-473-3546.

Updating Account Information

To update your account information, simply click here to login. From there you can access your account dashboard to update your account.  If you have difficulty accessing your account, please call us toll free at 877-473-3546.

Privacy & Security

PaperSnaps.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We work to protect the security of your information during transmission by using software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. 

 

Product FAQ's

Want to see the quality of our products yourself?

Pioneer Color's entire product line; save the date magnets, announcements, invitations, and programs are printed in house so we can ensure that our customers are getting the highest quality possible in the fastest time possible. Quality printing and papers have always been of utmost importance to us over the years and we feel that we offer the highest quality printing and paper types possible (while still staying within your budget of course!).  But don't take our word for it, order up a sample kit. Our sample kits contain a collection of several different types of products including magnets, cards and envelopes.  Sample kits are absolutely free.  Sample kits are a great way to get a sense of our quality, but we understand that some people would like to see a sample of a specific product.  This is also possible, with a small charge.  Just shop around for your product and click the "Order Sample" button on the product page.  Your sample will be mailed within 5 business days. This is a great way to get the exact product that you want in your hands without having to place a full order.

Digital Printing

When you send your save the date magnet, announcement or invitation you want the look and feel of that particular stationery item to represent you and your family.  All of the designs from PaperSnaps use the highest quality digital printing press as well as the finest quality stationery paper and card stocks. Digital Printing creates exceptional image quality with the highest resolution available. Colors are smooth and sharp, photographs and text are crisp and clean.  Printed on the right paper, you can achieve a smooth offset like matte finish with outstanding detail.

High Gloss Finish

If you choose one of our save the date magnets, postcards or mini magnets they go through an additional stage in our production process.  This process is UV Coating. UV Coating provides these products with a high gloss finish.  Not only does this process enhance colors even more but it also gives the finished product a protective layer.

Are envelopes included with my order?

Yes! Standard white envelopes are included with all products that require them. Wedding programs and save the date postcards do include envelopes.  We also offer ivory, metallic silver and grocery bag envelopes as an upgrade. You also have the option during your order to have your return address printed on the back flap of the envelopes.

Envelope sizes are as follows:

  • 3 5/8 x 5 1/8:  Save the Date Magnets, Thank you cards, Invitation Reply Cards, Baby Announcement Magnets

  • 4 3/8 x 5 3/4:  Save the Date Cards, Baby Announcement Cards, Graduation Announcement Cards

  • 5 1/4 x 7 1/4 :  Wedding Invitations, All in one Wedding Invitations

What thickness are your save the date magnets?

All of our save the date magnets are 20 mil in thickness...about the thickness of a credit card while still being flexible.

How much will it cost to mail my save the date magnets?

Our standard size save the date magnets weigh approximately 1/2 of an ounce each. This allows you to mail your save the date magnets at the 1 ounce rate (that’s just 1 stamp).

 

Photo & Customization FAQ's

Can I add a line of text to my order.

Our design library is created by award winning graphic designers.  Most of our designs have the flexibilty of changing font sizes and font colors.  You can also change the headlines and any wording in the the printed piece to say anything that comes to your mind. Making your printed piece truly custom. So if you found a save the date magnet design but are needing baby announcement magnets you can change the wording to fit that occasion. It's that simple!

Pioneer Color has also provided a Special Design Instructions box where you can tell us anything else you want us to do to your design.

I don't see the design I like in the colors I need, can you change the colors?

In most cases, yes! If there are not any photos as the background or structure of the design then it won't be a problem to change the colors to whatever you desire. If the design is based on a photo (like a flower or a picture of a church) then we cannot change the color of the picture. If you are not sure if your favorite design can be changed just give us a call and we'll let you know. Most of our designs come in a variety of color combinations. We think we’ve got all the bases covered when it comes to wedding color schemes, so take your time and look around. If the specific product that you are looking at is offered in other color combinations we will notify you on the detail page. If you have a request for a color or design modification you are able to note it in the special request box during the ordering process. A professional designer will review your request, and, if needed, contact you with details about any additional charges that may apply. Most small requests can be accommodated at no additional charge.

Can you print something I designed myself?

Yes, we are able to print a custom design as long as it meets our standard size specs. call us toll free at 877-473-3546.

In what resolution should I submit my photo?

The higher the resolution the better. We recommend at least 300 dpi for the best print quality. Most thumbnails or smaller images that you "pull" off of a photo storage site are not high enough resolution to provide a good quality print. As a rule of thumb, the larger the picture opens up on your screen, the better it will be for printing.

Does the design that I like come in any other color options?

A lot of our designs do come in a variety of color options. When you have your product on your screen, click on the "view similar products" link towards the top right of your screen. A new window will pop up showing you the different colors in which that design is available. 

Here are some simple guidelines to follow when selecting your photo.

  • The higher the resolution the better. We recommend at least 300 dpi for the best print quality. Most thumbnails or smaller images that you save off of a photo storage site are not high enough resolution to provide a good quality print. As a rule of thumb, the larger the picture opens up on your screen, the better it will be for printing.

  • If your photo is not clear or is “rough” on your computer monitor you can expect your printed product to have the same effect.

  • If your picture appears dark on your monitor it will also appear dark in print.

  • We can make minor adjustments to pictures, including red-eye reducing, converting to black and white or sepia, etc, but we cannot improve the overall quality of the image.

  • Please send us the original photo, uncropped and unedited, as we can make those adjustments for you.

We accept the following file types:   .jpg, .gif, .png,  and .tiff.

We cannot accept links to photo storage sites.  We will not be able to access your photo.

Some basic digital photo tips:

Lighting is everything!  Make sure your photo is taken with the possible lighting.  As with all photography, natural lighting is the best. Most digital cameras allow you to edit the lighting setting depending on your situation. Be sure to take advantage of these settings. Make sure you or your subject remains perfectly still!  Motion will cause blurriness, and this will only lead to blurred prints! Take your picture with the highest resolution setting possible on your specific camera.  The higher the resolution, the larger the photo file and the better the print quality you can expect.  The best tip of all?  Want the best photo and print possible? Make friends with a photographer!

 

Order FAQ's

How long until I get my proof?

You will get an email notifying you that your proof is ready within 2 business days (usually 1!).

How do I get my proof?

Proofs are included with many of our wedding products including save the date magnets and invitations. Your proof will be emailed to you.

How can I submit a new photo for my order?

If you are not happy with the photo that you submitted you can submit a new one by replying to the proof email.  Please be sure to refer to your order # so that we can match it up with your order and provide you with a new proof.

What if I don't like my proof that you post to my account after I order?

You can request changes to your order after you have viewed your proof. We will then make those changes and post a new proof for your review.

Why can't I see my design instantly when I personalize my product?

Our site is evolving and growing every day and we will be adding instant personalization very soon!

What if I am not happy with my order?

We will do everything we can to make you happy. If there was an error made by us, we will replace the order at no charge.  If you made an error when ordering your product we will offer to remake the order a very deep discount. Please give us a call to talk about your specific situation. 

What carrier will you use to ship my order?

Unless other arrangements have been made, all orders will ship via UPS.

Why do you need my credit card information before I see my proof?

We need your credit card information at the time of order. Your card is only "authorized" for the amount of the order to make sure that it is a valid credit card. Your card is not charged until we receive approval on your proof.

What is the CVV2 Code on my Credit Card?

The CVV2 code is the last 3 digits on the back of the credit card. You can usually find it on or near the signature box of your credit card. This code is used as an added security measure to help protect consumers against credit card fraud.

 

 

 

 

 

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